User Agreement

Terms of Service

The comprehensive legal agreement governing Riders, Captains, direct peer-to-peer settlements, transparent 4% platform fees, and safety rules on Zaxi by CoderXpoint.

Effective Date & Last Updated: November 7, 2026

Acceptance of Terms

Welcome to Zaxi, an Indian mobility technology platform operated by CoderXpoint Technologies & Services Private Limited (registered office at Tower B, Bhutani Cyber Park, 726, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309). By accessing or using the Zaxi web application, Rider application, or Captain Console, you agree to be bound by these Terms of Service.

If you do not agree with any part of these Terms, please discontinue use of the Zaxi platform immediately. Continued access constitutes full acceptance of these terms and conditions.

Technology Platform & Direct Peer-to-Peer Settlement Model

Zaxi provides an open digital discovery, geolocation routing, and safety verification platform that connects independent commercial drivers ('Captains') with passengers ('Riders') for Bike Taxi, Auto Rickshaw, Cab, and Parcel Express services.

Unlike traditional aggregators that collect passenger fares into corporate escrow accounts and delay weekly payouts, Zaxi facilitates direct peer-to-peer (P2P) fare settlement. Upon completion of each trip, the Rider pays the displayed transparent fare directly to the Captain via personal UPI QR code (Google Pay, PhonePe, Paytm, etc.) or cash.

Captains retain 96% of gross trip earnings. Zaxi charges a fixed 4% platform software fee for routing, matching, dispatch, and safety infrastructure. Captains settle their 4% platform fee separately via direct digital payments through authorized gateways (Cashfree).

Direct settlement: 100% of the passenger fare is transferred directly to the Captain without intermediate escrow holdbacks.
Zero surge multipliers: Fares are computed strictly using audited route distance and transit time without algorithmic surge pricing during rain, traffic, or peak demand.
Transparent breakdown: Riders and Captains see the exact base rate, per-kilometer rate, minute rate, and applicable statutory taxes upfront before booking.

Fare Calculation, Metering & Additional Charges

All trip fares on Zaxi are estimated and finalized using audited meter algorithms compliant with regional Motor Vehicles Department guidelines:

Metered Fare: Calculated based on the pickup and drop location GPS route, category base rate, per-kilometer charges, and elapsed transit duration.
Tolls and Parking: Any state border entry taxes, highway toll charges, or authorized airport/railway parking fees incurred during the ride are payable by the Rider directly to the Captain in addition to the metered fare.
No Off-Meter Demands: Captains are strictly prohibited from demanding cash above the displayed meter total, and Riders are obligated to pay the full displayed fare upon reaching destination.

Rider Eligibility & Responsibilities

To book rides or parcel deliveries on Zaxi, Riders must register with a valid 10-digit Indian mobile number and abide by the following responsibilities:

Verify the vehicle registration number and share the secret 6-digit Ride PIN with the Captain only after confirming the vehicle and driver match the app display.
Settle the full calculated fare directly with the Captain upon arrival via UPI or cash.
Wear ISI-certified helmets on all Bike Taxi journeys and seatbelts in Cabs as required by the Motor Vehicles Act.
Treat Captains with courtesy and respect; aggressive behavior, property damage, or discrimination will lead to immediate account termination.
Do not use Parcel Express to transport prohibited, hazardous, contraband, illegal, perishable, or high-value currency/bullion items.

Captain Eligibility & Digital KYC Compliance

Every Captain operating on Zaxi represents and warrants that they hold valid, unrevoked government documents and licenses:

Mandatory Digital KYC: Valid Indian Commercial Driving License, Aadhaar identity verification, Vehicle Registration Certificate (RC), valid motor insurance, and Pollution Under Control (PUC) certificate.
PIN Verification: Captains must never start a trip without inputting and verifying the Rider's 6-digit secret PIN in the Captain Console.
Fare Integrity: Captains must honour the transparent meter fare and never demand off-meter surcharges, offline trips, or unapproved fare additions.
Vehicle Standards: Captains must maintain clean, roadworthy, inspected vehicles and carry a clean spare helmet for Bike Taxi passengers.
Platform Fee Settlement: Captains must settle their 4% platform fee balance in a timely manner. Accounts with excessive outstanding dues may be temporarily paused from accepting new trip offers until cleared.

Safety, Telemetry & Emergency SOS

Zaxi provides real-time GPS telemetry tracking during every active trip. Riders and Captains have access to one-tap emergency SOS tools that immediately broadcast live coordinates and trip details to designated family contacts and connect to the national 112 emergency helpline.

GPS tracking is scoped strictly to active trips and authorized family sharing links, in full compliance with the Digital Personal Data Protection Act (DPDP Act).

Zero Tolerance & Account Suspension

CoderXpoint maintains a strict zero-tolerance policy toward unsafe driving, harassment, intoxication, verbal or physical abuse, fare extortion, and GPS telemetry manipulation.

We reserve the right to immediately suspend or permanently blacklist any Rider or Captain account found violating safety standards, submitting forged KYC documents, or engaging in fraudulent booking activities.

Limitation of Liability & Dispute Jurisdiction

While Zaxi provides verified identity checks, real-time routing algorithms, and emergency safety desks, Captains operate as independent commercial transport operators. Zaxi's platform liability is limited to the extent permitted under applicable Indian laws.

These Terms of Service are governed exclusively by the laws of the Republic of India. Any claims, legal disputes, or proceedings arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Noida, Gautam Buddha Nagar, Uttar Pradesh.