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Data Protection & Privacy

Privacy Policy

How Zaxi by CoderXpoint safeguards Rider and Captain personal data, real-time GPS telemetry, and digital KYC credentials.

Effective Date & Last Updated: November 5, 2026
01

Scope & Data Controller

This Privacy Policy explains how Zaxi ('Platform', 'we', 'our', or 'us'), operated by CoderXpoint located at Tower B, Bhutani Cyber Park, 726, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309, collects, uses, stores, and protects your information when you use the Zaxi Rider App, Zaxi Captain App, or web platform.

We are committed to protecting your personal privacy in accordance with the Digital Personal Data Protection Act (DPDP Act), Information Technology Act, 2000, and applicable Indian data protection regulations.

02

Information We Collect

To facilitate safe, real-time ride matching and parcel delivery between Riders and Captains, we collect only the minimum necessary information required to operate the service:

  • Account & Profile Data: Full name, mobile phone number (verified via OTP), email address, emergency guardian contacts, and language preference.
  • Captain Digital KYC Documents: Aadhaar verification status, commercial or valid Driving License (DL), Vehicle Registration Certificate (RC), vehicle fitness/insurance records, and profile photograph.
  • Real-Time Location & Telemetry: Foreground GPS coordinates for Riders (from pickup selection to trip completion) and foreground/background GPS coordinates for Captains while marked 'Online' to compute accurate arrival times and route safety.
  • Trip & Transaction Records: Pickup and drop addresses, calculated distance/time fare, 6-digit Ride PIN verification timestamps, and direct UPI/Cash settlement confirmations.
03

How We Use Your Information

Your data is strictly used to deliver and safeguard your mobility experience on Zaxi. We never sell your personal data or phone number to third-party telemarketers or ad networks.

  • Dispatching nearby verified Bike, Auto, and Cab Captains to your pickup point.
  • Generating one-time 6-digit Ride PINs for mutual Rider-Captain authentication.
  • Powering Live Family Radar links when you choose to share your real-time journey with family or guardians.
  • Enabling 24/7 Emergency SOS dispatch and sharing live trip coordinates with our Safety Desk or emergency responders when triggered.
  • Auditing fare accuracy and preventing fraudulent bookings or account misuse.
04

Direct UPI & Cash Privacy

Zaxi operates on a 100% direct peer-to-peer payment architecture. When you pay a Captain via UPI QR/intent or cash at the end of a trip, the payment flows directly between your chosen UPI app and the Captain's bank account.

Zaxi does not store your credit/debit card numbers, bank account passwords, or UPI MPINs on our servers.

05

Data Sharing & Disclosure

We share limited operational data solely as necessary to complete your booking or comply with legal obligations:

  • Between Rider & Captain: Once a ride is matched, the Rider sees the Captain's name, verified photo, vehicle number, model, and live GPS location; the Captain sees the Rider's first name, pickup/drop coordinates, and masked/trip contact option.
  • Emergency & Law Enforcement: In the event of an active SOS alert, accident, or lawful requisition by Indian law enforcement agencies, relevant trip logs and KYC details are disclosed promptly.
  • Infrastructure Providers: Encrypted cloud database hosting, SMS OTP gateways, and mapping APIs bound by strict confidentiality agreements.
06

Data Security, Retention & Your Rights

All data transmitted between Zaxi mobile/web apps and our servers is encrypted using TLS 1.3, and sensitive KYC records are stored in access-controlled encrypted storage.

You have the right to access your trip history, update your profile details, revoke location permissions on your device, or request permanent account deletion by contacting our Grievance Officer at info@coderxpoint.com.