Trust & Protection Protocol

Safety & Community Guidelines

Our mandatory safety protocols, 6-Digit Ride PIN verification, Live Family Radar, and code of conduct for Riders and Captains.

Effective Date & Last Updated: November 5, 2026

Safety Engineered Into Every Meter

At Zaxi by CoderXpoint, safety is not an optional add-on - it is built into every step of the trip lifecycle. Whether you are commuting on a Bike Taxi, riding in a Zaxi Auto, travelling with family in a Cab, or driving as a Captain, our 4-pillar safety architecture protects you.

Mandatory 6-Digit Secret Ride PIN

Every Zaxi booking generates a unique, cryptographically random 6-digit Ride PIN on the Rider's screen. A Captain cannot begin the trip or start fare calculation without entering this exact PIN.

Always match the vehicle registration plate and Captain photograph in your app before boarding.
Share your 6-digit Ride PIN only after you are safely seated or ready to board the verified vehicle.
Mutual Protection: The 6-digit PIN guarantees Riders never board an unverified vehicle and protects Captains against false 'ride not taken' disputes.

Live Family Radar & Trip Sharing

Riders can share a real-time encrypted tracking link ('Live Family Radar') via WhatsApp or SMS with a single tap.

Family members and guardians can view your live GPS position, vehicle registration number, Captain details, and estimated time of arrival on any mobile or desktop browser - without needing to install an app.

24/7 In-App Emergency SOS Protocol

Both the Zaxi Rider App and Zaxi Captain Console feature a dedicated, high-visibility 24/7 Emergency SOS button throughout every active ride:

Instant Safety Desk Alert: Triggering SOS immediately flags your live GPS coordinates, vehicle details, and Captain/Rider identity on the Zaxi 24/7 Safety Monitoring Console.
Guardian Notification: Automated emergency alerts with your live tracking link are dispatched to your saved emergency contacts.
Emergency Responder Escalation: Direct one-tap connection to national emergency response services (112) and our Noida incident response desk.

Verified Captain Onboarding & Vehicle Standards

No Captain can go online or accept a single trip on Zaxi without passing our multi-stage Digital KYC and compliance verification:

Government Identity Check: Biometric/OTP Aadhaar verification and active mobile number authentication.
License & Vehicle Compliance: Verification of Driving License validity, Vehicle Registration Certificate (RC), active motor insurance, and Pollution Under Control (PUC).
Mandatory Safety Gear: Bike Taxi Captains are required to wear a strapped helmet and provide a clean pillion helmet for every passenger.

Mutual Respect & Community Code of Conduct

Zaxi thrives on dignity of labour and mutual courtesy between Riders and Captains. Verbal abuse, physical intimidation, driving under the influence of alcohol or narcotics, rash driving, or asking for off-app trips results in immediate permanent removal from the Zaxi network.

To report a safety concern at any time, use the in-app SOS/Safety button or contact our Safety Desk at info@coderxpoint.com.